Terms, Conditions & Services

1. Acceptance of Terms

By accessing or using the WholeMind Behavioral Health & Wellness website, scheduling services, or engaging in care, you agree to these Terms, Conditions & Services. If you do not agree, please refrain from using this website or services.

Services Provided

2. Scope of Services

WholeMind Behavioral Health & Wellness provides outpatient mental health services, which may include but are not limited to:

• Psychiatric evaluations
• Medication management
• Mental health assessments
• Follow-up visits
• Treatment planning
• Care coordination
• Telepsychiatry services (where permitted by law)

Services are provided by licensed psychiatric mental health professionals and are intended for non-emergency care.

3. No Emergency Services

WholeMind Behavioral Health & Wellness does not provide emergency or crisis services.

If you are experiencing a psychiatric emergency or are at risk of harming yourself or others, call 911, go to the nearest emergency room, or contact the 988 Suicide & Crisis Lifeline immediately.

4. Patient Eligibility

Services are provided to individuals who:

• Are residents of states where the provider is licensed
• Are appropriate for outpatient psychiatric care
• Can participate safely in treatment

The practice reserves the right to refer patients to a higher level of care if clinically indicated.

Website Use & Medical Disclaimer

5. Informational Use Only

Content on this website is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Engaging with this website does not establish a provider-patient relationship unless a formal intake and consent process has been completed.

6. No Guarantees

Mental health treatment outcomes vary. WholeMind Behavioral Health & Wellness does not guarantee specific results from treatment or services.

Appointments, Payments & Policies

7. Appointments

Appointments may be scheduled online, by phone, or through a patient portal. Timeliness and attendance are expected to ensure quality care.

8. Fees & Payments

• Payment is due at the time of service unless otherwise arranged
• Accepted payment methods include Self-Pay, Venmo, Apple Pay, Zelle, and Credit/Debit Cards
• Patients are responsible for understanding their insurance benefits, if applicable

9. Cancellations & No-Shows

Cancellations must be made within the practice’s stated timeframe. Late cancellations or missed appointments may result in a fee.

Telehealth Services

10. Telepsychiatry

Telehealth services are provided using secure, HIPAA-compliant platforms. By participating in telehealth, you acknowledge:

• Possible technical limitations
• Privacy risks inherent in electronic communication
• Your responsibility to participate from a private, secure location

Telehealth may not be appropriate for all conditions.

Privacy & Confidentiality

11. HIPAA Compliance

WholeMind Behavioral Health & Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is safeguarded and disclosed only as permitted by law, including:

• Treatment coordination
• Payment processing
• Healthcare operations
• Situations involving safety or legal obligations

A separate Notice of Privacy Practices is available upon request.

Patient Responsibilities

12. Patient Conduct

Patients agree to:

• Provide accurate and complete information
• Act respectfully toward staff and providers
• Follow treatment recommendations
• Use services appropriately

Disruptive, abusive, or unsafe behavior may result in termination of services.

Limitation of Liability

13. Liability

WholeMind Behavioral Health & Wellness is not liable for:

• Technical failures or website interruptions
• Third-party platform issues